Shipping & Refunds

1. Global Distribution

Justeve London provides worldwide shipping for our fragrance and beauty collections. Each order is handled with the highest level of care from our London distribution centers to ensure the luxury standard of your purchase.

2. Hygiene Standards

Due to the hygienic nature of beauty products and fragrances, we do not accept returns or exchanges on items once the original protective seal has been broken or the product has been used. This ensures the safety and purity for all our clients.

3. Damaged or Faulty Items

If your luxury product arrives damaged, please initiate a report by contacting Evelyn@justevelondonbeauty.com within 48 hours of delivery. Please provide high-resolution photographic evidence for our quality audit team.

4. Refund Processing

Approved refunds for damaged items will be processed to the original payment method within 7-10 business days. We take pride in our service and aim for total client satisfaction.